Huge cost reduction through speech recognition
Due to the implementation of new speech recognition systems at the call center of British company Bristol Wessex Billing Services, its costs have been reduced by 75%. Besides the customer service levels for its 1,100,000 customers have improved, and a 24-hours service has come into service, available 7 days a week. (sw). Brands are completely computerizing their dialogues with their customers. To become a stronger brand, to extend their service, and to reduce costs. This research clearly shows it is really going that direction.
